Product Support

At Purrspal, we're committed to providing top-quality products for your feline friends. Here's everything you need to know about our products.

Where do your products come from?

At Purrspal, we are dedicated to offering our customers the most captivating pet supplies available. Our commitment to quality and authenticity is unwavering:

We maintain official collaborations with various reputable brands.
All brands featured on our platform have entered into formal and legitimate partnership agreements with us.
The products we offer are authorized by the respective brands for sale.
All product information is sourced directly from the brand owners, ensuring accuracy and reliability.
We strictly prohibit the sale of counterfeit products on our platform.

How do you ensure product quality?

Quality is our top priority! Our team performs regular inspections at our partner factories. We also conduct thorough quality checks before shipping to ensure every product meets or exceeds safety standards.

Are your products safe for cats?

Absolutely! We rigorously test all our products to ensure they meet or exceed safety standards. However, we always recommend supervising your cat during playtime, especially with new toys.

How should I clean products?

Cleaning instructions vary by product. Always check the product label or packaging for specific care instructions. We also list care instructions on each product page.

Do you offer replacement parts for your products?

For certain products, we do offer replacement parts. Contact our support team with your order number and the specific part you need, and we'll do our best to help.

How often do you introduce new products?

We're always on the prowl for exciting new items! We typically introduce new products monthly, with major collections launching seasonally. Sign up to our newsletter to be the first to know about new arrivals!

What if I can't find products on the website?

We love hearing from our cat-loving community! If you are looking for a specific product, feel free to reach out to us. While we can't promise to find the exact product you need, but we will try our best.

How do I know which product is right for my cat?

Every cat is unique! We provide detailed product descriptions to help you choose. If you're unsure, our support team would be happy to help you find the purr-fect product based on your cat's age, size, and preferences.

If you have any questions about our products that aren't answered here, our cat-loving support team is just a whisker away. Contact us at info@purrspal.com.

We're constantly improving our products and expanding our range, so check back often for updates!