Customer Support - Purrspal

Frequently Asked Questions

Are your products safe for my cat?

Absolutely. We rigorously test all our products to ensure they meet or exceed safety standards. Our team works closely with manufacturers to maintain strict quality control.

Where do you ship? What are the shipping costs?

We ship worldwide. Flat rate shipping cost is $5 USD . Shipping is free for orders over $39 USD .

Where do your products come from?

At Purrspal, we are dedicated to offering our customers the most captivating pet supplies available. Our commitment to quality and authenticity is unwavering:

We maintain official collaborations with various reputable brands.
All brands featured on our platform have entered into formal and legitimate partnership agreements with us.
The products we offer are authorized by the respective brands for sale.
All product information is sourced directly from the brand owners, ensuring accuracy and reliability.
We strictly prohibit the sale of counterfeit products on our platform.

How do you ensure product quality?

Our team regular quality checks at our partner factories. We also conduct thorough inspections before shipping to ensure every product meets our standards.

How do I add a discount code to my order?

You can enter or copy/paste discount code on the payment page, discount will automatively apply for your order.

How do I cancel my order?

We accept all cancellation requests sent within 12 hours after the purchase.

All other cancellation requests sent after 12 hours may be accepted at our discretion. This is because your order is already being processed and/or fulfilled.

All orders already picked up by our courier partners and already shipped cannot be cancelled under any circumstances.

If you have any questions, kindly reach out to us at info@purrspal.com and we will assist you accordingly.

What's your return policy?

We offer a 30-day return policy for most items. If you're not satisfied, you can return the unused product in its original packaging for a full refund or exchange.

How often do you release new products?

We're always on the prowl for exciting new items. We typically introduce new products every month, with major collections launching seasonally. Sign up for our newsletter to get latest release and stay tuned.