Orders & Shipping

At Purrspal, we're committed to getting your feline friend's favorites to your doorstep quickly and securely. Here's everything you need to know about our ordering and shipping process.

Orders are typically processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. We aim to ship most orders by the next business day whenever possible. A notification will be sent to you once your order has been shipped.

Quick Overview

Shipping Area: We ship worldwide
Currency: We accept payments in US dollars
North America:
- Standard Shipping (7-12 days): FREE for all orders
- Express Shipping (5-7 days): $10 flat rate
International:
- Standard Shipping (10-14 days): $10 (FREE for orders over $39)
- Express Shipping (7-12 days): $20 flat rate

Shipping and Delivery

Estimated Delivery Times

While we strive for speedy deliveries, specific delivery dates are not guaranteed. Here are our estimates:

Shipping options for US and Canada:

Shipping Method	Estimated delivery time	Price
Standard Shipping	7-12 Business days	FREE
Express Shipping	5-7 Business days	$10

Shipping options for Worldwide:

Shipping Method	Estimated delivery time	Price
Standard Shipping	10-14 Business days	$10(FREE for orders $39)
Express Shipping	7-12 Business days	$20

Note: Purrspal cannot be held responsible for conditions beyond our control such as postal or customs procedures, holidays, severe weather, labor disputes, or protests. These factors may cause delays beyond our original estimates.

Order Process

Placing Your Order

You will be charged when your order is placed.
All payments are subject to verification and approval before shipping.
Orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.

Order Fulfillment

We typically require 1-3 working days to fulfill your order and transport it to our carrier's sort facility.
Some items may take longer, especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
We ship during business days only (Monday-Friday, excluding holidays).
For orders with multiple items, products may be shipped separately and received on different dates.

Order Tracking

All orders are processed with tracking numbers.
You'll receive a Shipping Confirmation email with your tracking number when your order is dispatched.
For some shipping companies, it can take several days for the tracking information to update in their system.
If your order was placed more than 5 business days ago and there's still no information on your tracking number, please contact us at info@purrspal.com.

International Orders

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties, and/or customs clearance fees, levied when the shipment reaches the recipient's country.
These fees are the sole responsibility of the recipient. Purrspal has no control over these charges, nor can we predict what they may be.
If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Returns and Exchanges

We want you and your cat to be purr-fectly satisfied:

If you're not happy with your purchase, please contact us within 30 days of receiving your order.
For international returns, please note that you'll be responsible for return shipping costs unless the item is defective.

For more details about Returns and Exchanges, please refer to our Returns & Exchanges policy.

Thank you for choosing Purrspal for your cat care needs. We're committed to providing you with a seamless shopping experience and hassle-free shipping. If you have any questions or concerns, our cat-loving support team is just a whisker away at info@purrspal.com.

By placing an order with Purrspal, you agree to these shipping terms. We're committed to making your shopping experience as smooth as a cat's purr, worldwide!